Core Deletion Policy & Requirements
Vodacom Congo is committed to protecting your privacy and giving you control over your personal data.
If you no longer wish to use your account, you may request the permanent deletion of your account and associated personal data.
Please note:
- Account deletion is permanent and cannot be reversed.
- Certain information may be retained where required by law or regulatory obligations.
- Once your request has been processed, you will no longer be able to access services associated with your account.
How to Request Account Deletion
You can request account deletion through one of the following official Vodacom Congo channels.
Email Request
Send a formal account deletion request to:
Please include:
- Your full name
- Your registered mobile number
- Any information required to verify your identity
Customer Care
Contact Customer Care:
- 1111 (from a Vodacom number)
- +243 813 131 000 (from outside the Vodacom network)
Our representatives will assist you with the account deletion process.
App Deregistration
If you are using a Vodacom digital application:
- Open the application.
- Navigate to My Account or Support.
- Select Delete my account.
- Follow the instructions displayed on the screen.
Processing Time
Account deletion requests are processed after successful identity verification and may require additional time to comply with applicable legal and regulatory obligations.
Contact
For any questions regarding account deletion, please contact: